- Can I cancel my order?
- How do I place my order?
- What forms of payment do you accept?
- Do you ship outside of the US?
- When will my items ship?
- How much is shipping?
- I can’t find what I’m looking for. Can you get it for me?
- What if my items are out of stock?
- What if my item is lost, damaged or broken?
- Do you accept returns?
- What about my personal information and credit card information?
- Do you offer wholesale accounts?
- What happens if my package gets returned to you?
Q: Can I cancel my order?
Can I cancel my order?
A: Yes, you may cancel your order, but if your order has been processed there will be a 25% restocking fee. We are not able to cancel large orders that have been processed or items containing food products. (Icing, candy melts, fondant etc.) Large orders are usually ordered on special order as we work from home and do not have large quantities in stock.
Q: How do I place my order?
How do I place my order?
A: We offer 3 easy ways to place your order. You can place your order thru our website, over the phone or thru mail.
Q: What forms of payment do you accept?
What forms of payment do you accept?
A: We accept most forms of payment starting with Visa, MasterCard, Discover, American Express, Paypal, Money Order, or Cashiers check . All of these options are available to you in the website checkout area.
Q: Do you ship outside of the US?
Do you ship outside of the US?
A: Sure, we do it all the time and would be glad to help you out with that. After we get all of your information, we will calculate shipping for you and you can decide if you’d like economy or airmail.
Q: When will my items ship?
When will my items ship?
A: We get most orders out the door within 7-10 business days (Monday thru Friday excluding holidays). During busy wedding season and Christmas holidays it may take up to 12 days. If that happens we will have a note on our main page to let you know of the delay anticipated.
Please understand, I work from home so my instock is limited, and I may have to order your items. Thank you for your understanding.
Q: How much is shipping?
How much is shipping?
A: Shipping is based on the weight of your purchase. We will choose the most economical way to ship your items unless you specify a certain company to deliver. We offer expedited or overnight shipping, but will have to charge an additional amount for that service.
Q: I can’t find what I’m looking for. Can you get it for me?
I can’t find what I’m looking for. Can you get it for me?
A: We’d be happy to do our best locating an item for you. We purchase from about 5 different companies offering different items and will try as hard as we can. Just send us an email or give us a call to tell us what you’re looking for.
Q: What if my items are out of stock?
What if my items are out of stock?
A: If we happen to be out of stock on a certain item we will let you know thru email or telephone. You can choose to either drop the item, wait for full shipment or choose to receive your order on time without the out of stock item and we will ship it as soon as we receive it. Usually we can get the item from our suppliers in 7-10 business days.
Q: What if my item is lost, damaged or broken?
What if my item is lost, damaged or broken?
A: First, please remember to save the original shipping box so the carrier can inspect it. Claims cannot be made if the box is discarded. We encourage you to purchase insurance. If insurance isn't purchased we are not responsible for items if they are lost or damaged.
Q: Do you accept returns?
Do you accept returns?
A: Yes, we do accept returns if your item is broke in shipment, and you purchase insurance. Returns must be pre-approved. Because of the abuse of our return policy this is the ony way we will accept returns. We do need you to follow a few steps to help us expedite your return promptly. Please call us within 2 days of delivery of your items to ask for a return. If the items are video/dvd, large quantities, candies or food products we CAN NOT accept them. Returns must be recieved within 7 days of contacting us. Please do not just send your item back. If your item is not received within the 7 day time frame, we will not be able to help you. We also ask that you give us 2 days after receiving your return package to credit your card back for the product amount. Please note that on returns or refused shipments, there will be a 25% restocking fee.
Please understand, we can not accept returns on International orders. We have no control of how long it will take for items to reach their destinations. We ship our items within 7 - 10 business days, so please take that into consideration when ordering.
Thank you for your understanding.
Q: What about my personal information and credit card information?
What about my personal information and credit card information?
A: Our website uses SSL (Secure Sockets Layer) technology to securely encrypt your data to keep your information private and secure. If you don’t feel comfortable putting your credit card information on the site, just give us a call.
Q: Do you offer wholesale accounts?
Do you offer wholesale accounts?
A: We do offer wholesale accounts. Please email us to get more information.
Q: What happens if my package gets returned to you?
What happens if my package gets returned to you?
A: We strive to make sure this doesn't happen, but if it does we will work with you to get the matter resolved. If their is an error on our part (we ship to the wrong address), we will pay the postage to get your package where it belongs.
If you provide us with a wrong address you will be responsible for shipping to the correct address.
International customers. If your package is unclaimed and sent back to us, YOU will be responsible for shipping charges back to you. We can not cancel your order if the package is returned to us.
If the error is with the shipping company we will do all we can to get your package shipped out at no additional cost. If there is an additional cost, we will contact you and split the price with you.